Aviation cyber incidents: Experiences from the front line

Until you’ve experienced a cyber attack, you have little concept of how devastating it can be.

So make a diary note for 25 March at 16H00. The event is timed to avoid interference with the work day and attendance is free. The goal is to help you understand your organisation’s risk profile, your exposure and how to manage an incident.

The session will be run by Jayan Perera, Director Cyber Response EMEA and Will Brown, Director and Cyber lead for MENA of Control Risks

It will last approximately 45 minutes with an opportunity for Q&A at the end and will broken into 4 areas

1. What we are seeing!

Control Risks will share an overview and insights in the current trends in cyber attacks

2. How it feels to fall victim to an attack

What does an organisation go through when its security has been breached or it falls victim to malware, including the first indications of a breach and an introduction to first actions.

3. How to respond

First actions – do’s and don’ts. This will include how professional services providers will respond and how they can help. How to ensure your technical response and overarching crisis management capability are aligned

4. Assessing your organisation’s current exposure

Introduction to the Control Risks Threat and Vulnerability assessment, how it works and how it can help your organisation.

Book today

Professional Aviation Services Gets Featured in the November 2020 ICB On Wings Issue

#Professional_Aviation_Services Managing Director, #Robert_Garbett; engages the audience at the #8thBiennialICBInternationalConference.

“We business people have

the same power of creating

successful businesses or

destroying businesses by our

action or non-action”

Robert Garbett

Professional Aviation Services Managing Director, Robert Garbett addressed and interacted with the audience at the 8th Biennial ICB International Conference. Mr. Garbett was a speaker at the event, which was based on the theme from the International CEO’s conclave and was held shortly before the 8th Biennial ICB International Conference.

“Truth is the

property of no individual

but is the treasure of

all mankind.”

Robert Garbett

The theme was inspired by the idea of creating value by building trust, and the contribution of the MD of Professional Aviation Services was well suited for the occasion. Read more on his featured contribution in the below PDF or read online by clicking on the Flip Book button.




ICB On Wings

Access control for COVID Compliance

Professional presents an innovative, online, smart phone based scanner solution to access control, personnel and visitor screening challenges presented by the requirements for organisations to be COVID Compliant.

Our solution from EV Track includes a comprehensive record keeping suite, full visitor and personnel access visibility and comprehensive traceability.

This affordable all in one temperature screening solution combined with Health & Safety Questions, QR Code access control & visitor data capture will satisfy all your safety and security requirements.

Contact daryl@professional.aero or david@professional.aero for more detail

Tips For Avoiding The Coronavirus

We urge all our industry colleagues to practice these tips for avoiding the Coronavirus now more than ever while we are facing this global epidemic. #WeSaveLives

Tips for avoiding the coronavirus

With the recent outbreak of the COVID-19 virus, or better known as the Coronavirus, it is critically important for everyone to practice good hygiene habits, so we recommend these tips for avoiding the Coronavirus.

With the arrival of the Coronavirus in South Africa,travelling abroad or locally or just from home to work and back, the risk of contracting the virus has become a reality. Here at Professional Aviation Services we understand the risk associated with the industries we are involved in.

As a member of the Aviation industry, you interact with a vast number of people, as well as cargo and luggage. The risk of exposure, especially at international airports, is higher. However, if everyone remains calm, and practices good hygiene, the risk of contracting the virus will remain low.

Below are tips for good hygiene which can aid in avoiding contracting the corona virus and other flu viruses.

  • Wash your hands thoroughly and frequently.
    • For at least 20 seconds all the way up to the elbow.
  • Avoid touching your eyes, nose and mouth.
    • These are the quickest and easiest “ports of entry” into our immune systems.
  • Keep an appropriate distance from others.
    • Maintain approximately 1 meter from persons who are chronically coughing and/ or sneezing.
  • Practice good respiratory hygiene.
    • Use your bent elbow or a tissue when coughing or sneezing.
  • Avoid live animal markets.
    • These conditions are great breeding grounds for diseases.
  • Take flu like symptoms seriously.
    • Symptoms like fever, coughing, a runny nose or sneezing should demand medical care promptly.

While it is not our intention with these tips to create a sense of panic and chaos, we do aim to create a heightened sense of awareness regarding personal hygiene among our industry colleagues.

It is in times like these that you are the true superheroes who deal with shipments and passengers from all over the world to ensure that the everyday lives of all South Africans continue uninterrupted in a safe, secure and healthy manner.

We thank you for your service

For reliable local and global updates and information visit the World Health Organisation (WHO) and National Institute for Communicable Diseases websites. Contact Professional Aviation Services for Aviation Security training.

Do you have questions about the transport of Lithium Batteries, Dangerous Goods and Cargo?

The International Air Transport Association is holding two interactive workshops which will include guest speakers from across the supply chain, including a representative from the SACAA. Come and learn about the essentials of shipping dangerous goods and lithium batteries by air. 

The International Air Transport Association is holding two interactive workshops which will include guest speakers from across the supply chain, including a representative from the SACAA. Come and learn about the essentials of shipping dangerous goods and lithium batteries by air.

iata logo

The Workshop targets all stakeholders of the air cargo supply chain. It is of particular importance to training institutions, courier companies, shippers, freight forwarders, ground handlers and airlines in the industry.

Dates and Locations

Johannesburg –  17 & 18 February 2020, Emperor’s Palace

  • * 17 February – Lithium Battery and Dangerous Goods Regulations
  • 18 February – Cargo Standards Workshop
You can choose to attend both days or one day only, depending on your interests.
Time: 09h00 to 17h00
Cape Town – 19 February 2020, Hotel Verdé

Time: 09h00 to 17h00

Workshops hosted and sponsored by

Key highlights

  1. Provide an overview of the current regulatory framework and changes related to lithium battery and DGR handling in 2020 and beyond.
  2. How these regulations align to the ICAO Technical Instructions, and an update on the new ICAO competency-based training and assessment (CBTA) approach.
  3. Regulatory compliance of the different entities in the supply chain giving you the opportunity to learn exactly what steps you need to take to keep the supply chain safe.
  4. Opportunities to interact with the speakers and industry members.
  5. An overview of the IATA cargo handling manual (ICHM); Cargo handling manual implementation guidelines. (Johannesburg only)
  6. Air cargo recommended SLA; Smart facility program; ULD Operations. (Johannesburg only)

Participants will receive a free electronic (windows or mobile) copy of the DGR 60th 2019 edition. (valued at USD 328) 

Workshop Cost 

Johannesburg –  USD 100 for the first day (Lithium Battery & DGR Workshops) and get a copy of the 61st edition of the DGR manual worth USD 328 for free. As an option, get the electronic lithium battery shipping guideline (eLBSG) for an additional cost of USD 50.

USD 50 for the second day (Cargo Standards Workshop) and get a free copy of ICHM worth USD125.

Register for the Johannesburg Workshop

To make payments or for any payment related queries, please reach out to sonet@professional.aero ; Tel : +27 76 770 9191

Cape Town –  USD 100 and get a copy of the 61st edition of the DGR manual worth USD 328 for free.

As an option, get the electronic lithium battery shipping guideline (eLBSG) for an additional cost of USD 50.

Register for the Cape Town Workshop

IATA Dangerous Goods Workshops

iata logo

The International Air Transport is holding two interactive 1 day workshops which will include guest speakers from across the supply chain including the South African Civil Aviation Authority to learn about the essentials of shipping dangerous goods and lithium batteries by air.

Target Audience

The Workshop targets all stakeholders of the air cargo supply chain. It is of particular importance to training institutions, courier companies, shippers, freight forwarders, ground handlers and airlines in the industry.

Dates and Locations

Johannesburg, South Africa – 26 February 2019 (Emperors Palace)

Download the Johannesburg Workshop Agenda

Cape Town, South Africa – 28 February 2019 (Hotel Verde)

Download the Cape Town Workshop Agenda

Key highlights

  • An overview of the current regulatory framework and what changes will come in 2019 and beyond.
  • How these regulations align to the ICAO Technical Instructions, and an update on the new ICAO competency-based training and assessment (CBTA) approach
  • Regulatory compliance of the different entities in the supply chain giving you the opportunity to learn exactly what steps you need to take to keep the supply chain safe.
  • Participation fee is USD 100 (excluding of all applicable taxes). All delegates will receive an electronic (windows or mobile) copy of the DGR 60th 2019 edition valued at USD 328.

Registration & more information

For registration, please send an email to salome@professional.aero and CC tayeg@iata.org

We look forward to seeing you at one of the events.

Sincerely Yours,

International Air Transport Association


Head of account management, South and East Africa

Professional Wins!


Professional Aviation Services are the winners of the Aviation Training Award at the inaugural Civil Aviation Industry Awards hosted by the South African Civil Aviation Authority.

The award was presented to Professional at a prestigious event at The Galleria in Sandton last night.

Winners of the Aviation Training Award

The SACAA has details of the evening on their Facebook page, we make our entry at around 8.00 in the video below

The Civil Aviation Industry Awards video

We are very proud of our Training Team who made this possible, our Instructors Hannes Ellis, Lindiwe Msiza, Avril Scheepers, Musa Mkonto, Manny de Freitas, Daniel Phalane, our facilities team of Paulina and Khutso Apane, our Branch in Cape Town headed by Nicole Alexander, our Branch in Durban headed by Denver Wright, our Administration Team of Carin Henning, Letty Mahalangu, Abigirl Sibindi and Nicole Fortune, Salome Venter who keeps us all on our toes and runs our Training eManagement System, our Dangerous Goods and Course Development Specialist Brett Alexander and, last but definitely not least, our Training Manager JJ Cilliers!

We have able support from our Compliance Team of Elliot Molemi, Chantell Weingartz, Anna Botha and Johan Roets who help us keep all our Screening Organisation clients compliant (and who also train Elliot……….)

Our Team at Wonderboom National Airport headed by Waheed Mohamed Airport Manager that includes Leleane Nel who keeps our FAWB clients training up to date, Lerato Zwane our Airport Security Manager and Permit Officer Barbara Tlhabago

It takes many people and a dedicated, committed engaged Team to make this happen, well done to all of you, I am very proud to be part of this Team

We are also very grateful to our EXCO who believed in us, often against all odds, who understood our vision and provided us with the backing, support and encouragement we needed when times were tough, thank you Rob Garbett, Gerhard van Zyl, Hayley Bunch and Wilna van der Linde

Thanks also to our Head Office Team at Lanseria, we could not do this without your help, backing and support

In closing, we are very sad that our Founder, Christine Garbett, who passed away in March of this year, who always gave the Training Team unflinching support and encouragement was not with us in flesh last night but Christine was with us in spirit I have no doubt, thank you Christine, you would have loved the event and we sorely missed you.

The Power of Love – The Foundation of Ethical Business

We regret to inform our readers that our Founder, Christine Garbett passed away on the 31st of March, 2018 after a long battle with cancer, Christine will be missed. Please find a link to her obituary here.

Presented at the Caux initiatives for Business 7Th biennial conference 5th to 8th February 2018

By Rob Garbett

History, and certainly the personal experiences of sensible people, has demonstrated that love is the ultimate positive weapon.

Love, like a diamond, is multifaceted and covers, in this one word, what the leading prophet’s, philosophers and positive thinking minds, over the ages, have encompassed in their writings, deeds and by the way of their example. The tragic irony is that the blessing of love is often disregarded, scorned upon and thrown aside. It is as if many are willingly lured away from the light towards the cold emptiness of darkness which leads to oblivion unless reversed.

Love and religion are intertwined in an eternal embrace.

Stephan Hawking, who was known as the greatest living scientist, said:

“Religion is a fairy story for people afraid of the dark which that great Christian thinker, Professor John Lennox, replied “Atheism is a fairy tale for people afraid of the light”.

I know that all of you here are followers of the light, followers of the light have a sacred duty to nurture and practice the spread of the light in everything we, as followers, do. Show people the light in every action we take.

The writer Kile Jones, in his essay defining religion stated:

“It is apparent that religion can be seen as theological, philosophical, anthropological, sociological, and psychological phenomenon of human kind. To limit religion to only one of these categories is to miss its multifaceted nature and lose out on the complete definition”.

Some of you may have read the article I wrote entitled “Business and Love” covering partly, our experience in Mozambique which appeared in the CIB E Script publication in 2015. You will know, from what I wrote, that although the experience, which was essentially a fight against corruption, was massively painful financially and, emotionally a most traumatic experience but, as followers of the light, the reward of keeping ourselves in the light provided sustenance to us in that ultra-marathon battle. The strength, and confidence, we gained, and the positive recognition that it is the light that is supreme, outweighed the pain by many multiples.

My business career started at the age of nineteen, after a stint in the army, when I was employed as a wharf clerk in the Duncan docks harbor in Cape Town. I became a director of the company, that employed me, at the age of twenty-two. I met my wife Christine in 1982 and for the last thirty-five years we have together, with a wonderful team, run a business which now employed around 650 people.

It is vital, if not fundamental, that the management team are, of course, skilled but, rising above that, they are people of like mind when it comes to integrity and truth. Diversification of personality and or character promotes diverse thinking. Teams are not born they are developed, formed, and matured over time. Extended interaction will enhance effectiveness and will reveal the strength of each member and those areas where support is required. Egos must be left outside the board room. Very little beats a cohesive, loyal interdependent group. I am very wary of individual leaders being placed in their position by title. The guidance, rather of an executive group unfettered by the prospect of overriding unilateral decisions of one person dampens enthusiasm. In our company the EXCO, by simple majority, takes major decisions and dispenses antibiotics as necessary. Every member is free to have their say, nobody is shut down. Strong guidance by an elder should be part of any team without the elder being overbearing or dictatorial.

Business, I need not tell you, has its hills and valleys but you gain more from the downside, as I have already said regarding our Mozambique experience, than the ups.

Welcome adversity –  the road to success is littered with failures which are the grease of triumph, if you make it so.

Failure, in many guises, hovers around, often unnoticed, I call it waiting for the Klap, (an Afrikaans word meaning a slap across the face). Prepare and be ready for the failure klap because it is sure to come. Never hide behind corporate liquidation to avoid settling with creditors, always settle, whether you are obliged to do so by law or not, no matter how long it may take.

It is very difficult not to be tempted by what seems like the silky-smooth attraction of corruption. Nobody will know, you tell yourself, you’ll make good money, you can do good with that money, and so on. The twin brother of corruption is deceit. Once you are enmeshed in the evil tentacles of corruption it is difficult to extract yourself. It is also clear that your colleagues, your clients, the government official with whom you do business, and even our family, will eventually become aware that you are morally corrupt, and this means capable of corrupt and dishonorable Practices of all kinds. This is to say nothing of the sub conscious moral beating that everybody, and I am sure that this applies to everybody, takes by practicing unethical business, the haunting fear of being caught that resides with you and the shame that you know will befall you, and your family, if you are exposed, walks alongside you, a constant companion. Once you have lost your reputation you are almost at the point of no return, in aviation, known as the PNR when referring to the fuel supply to complete the flight in an aircraft. India, south Africa, is known to be corrupt. If the two were to compete in the corruption stakes, I would think that south Africa would probably win the race. Why are people corrupt, I often ask myself, and of course there are a multitude of answers to this question. But, if objectively examined, the answers are always spurious. The positives that are attracted by uncorrupt business dealings run infinitely ahead of the perceived leg up produced by corruption.

I could have titled this the talk the power of truth, truth is another facet of love although, I will say, perhaps amongst the most sparking of facets. The power of truth cannot be over emphasized, do not tempted to lie – the truth found, even when it seems so easy to lie, always, I say again, always produces a positive outcome.

I started this talk by making the point that love is multi-faceted, each facet is perfect. The best way I can describe the way in which each aspect of a business should be treated is with constant striving for perfection, not always achieving perfection, but always striving. A diamond cannot be perfect if any one of the facets is flawed. All the elements, or facets, must be brought together in a business to ensure success, but also to provide the stimulus and satisfaction, brought by perfection, to give us comfort and knowledge that we have produced a work of art which is contributing to the welfare of our fellows.

I was once told, by the one of the richest men in South Africa, two things, firstly that striving to achieve one hundred per cent efficiency in a business is not advisable, “eighty percent is good enough”, he said, ‘’the other twenty percent is too costly to achieve’’. Secondly, he said “Bob, you are too good for business” going for one hundred percent is vital, compromise by setting a lower standard is an insult to your business, your client and yourself. I regarded his second remark as a compliment.

There is no such thing as business which does not require ongoing attention to the basics. The shifting sands of the market, for example, requires continues constant focus on this facet. I have frequently found myself chipping away to the coalface of our business operations completely disregarding that, perhaps, we should not be in the coal business at all or perhaps there was more efficient way of chipping at the coalface rather than what we had been doing over time. This is strategic thinking, and this requires discipline, motivation and determination to take one out of the comfort zone that surround all of us and plunging, if necessary, head first into the unknown but let me hasten to add it is also essential to investigate the unknown (especially the depth of the water!) and make it as known as possible before taking that head first plunge.

It would be seriously amiss if I did not touch upon the negative cash flow tsunami unless out flows are noted the waves come crashing back and will destroy your business unless you are well prepared. The danger is self- evident but is missed, or disregarded, by many – never be lax when it comes to expenditure, practice restraint.

The world famous South African golfer, Gary Player, was told by a spectator how lucky he was to which he replied;

“The more I practice, the luckier I get”

The reason I am not personally delivering this paper to you, it is being read by my dear friend Anthony Duigan, is that my wife contracted breast cancer a few years ago and is currently undergoing intensive treatment. Now I venture to say most people would think that this is a completely negative event but, some of you may be surprised to hear this, it has produced very positive element. The faith we have in the love of God and the absolute knowledge that God is there for all of us, filled with love and welcoming, has instructed our souls. It is indeed a mystery that pain almost always leads to strength and reward. Nelson Mandela, who my wife and I had the honor of meeting on three occasions, gained his structure, strength, and resilience from the pain he suffered during his incarceration. We all know that Jesus Christ suffered enormously as a man but just look what resulted from that suffering.

My son was a drug addict who committed the most heinous of crimes which has had devastating consequences for many people., he is presently experiencing the intense pain of guilt and incarceration which has turned him around one hundred per cent into a fine, God Loving, human Being.

Trouble proves a blessing, or a curse, depending on how it is received and treated by us.

Remember the rule, and welcome those times of business adversity, and it will happen, as opportunities to learn and develop. Complacency is the enemy of continued success breeds complacency.

If only I’d know, as a young man, about and payed attention to, the golden composite stream of rules, some of which I have mentioned, that flows through all successful businesses and effects every aspect of business whether it be staff relations, relations with clients, interplay with governments, harmony with fellow directors and managers and so on.

Christine and I enjoy visiting a well-known restaurant in Johannesburg which we have done for years. The waiter, who almost always serves us, one day said, “Mr. Garbett, why are you and your wife so kind and courteous to me” and I looked him in the eye and said, “Because when I look at you, I am looking at God’’. God made us all in his image. If I may have leave you with this, remember that treating your employees, and others, with dignity and kindness will produce a like response.

Martin Luther King once said:

“Darkness cannot drive out darkness, only light can do that. Hate cannot Drive out hate, only love can do that”.

The foundations, central core or heart of your business must be based on the principles that the good Lord has laid down for all of us without which, more times than not, you will just be whistling in the wind.

The philosophy of our business is to strive for the highest standard of service and in all respects to act with intergrity, kindness and Professionalism”.

Thank you for the privilege and honor that you have bestowed on me by allowing this paper to be presented at the conference.

May God bless all of you and may God give you a multitude of opportunities to practice love in all circumstances.

Our world in 2018

by Tony Frost, tony@siroccostrategy.com

It would be easy and accurate to say that 2018 will not be very different from any other year. Some say it has to be better than 2017. Of course it doesn’t, but it may well be.

We live in a fractured and fracturing world. Much of this is the result of poor or non-existent leadership. We see it in our own country, but it is equally prevalent and maybe even more dramatic abroad. Here we just have to think of the tweeted rantings of Trump and the dithering Theresa May to put our own trial and tribulations into context. Some say that emigrating is the answer. I am not so sure about that.

Whatever happens; things are going to happen, some big and some small, over which we have no control. This, however, is not the issue, what is the issue is that we may have no control over events and circumstances round us, but we most certainly have control over how we view and react to those things. Before we get into any scenarios about 2018 let us be sure that we fix our mindset.  Last year I wrote about the crucial attitudes needed for success. They are no less important for the year ahead:

  1. Fix your Mindset

There is little more demeaning and self-defeating than a victim mentality!  Have a sense of hope, spread this hope and be joyful about life. It really is worth living!

  1. Be Courageous

Surround yourself with like-minded people who also want to make positive change happen.

  1. Make Creativity your Centrepoint

Society starts with you. We CANNOT leave the future to the politicians. You are the centrepoint of all of society and if ever there was time for innovativeness and creativity it is now. Be at the centre of renewal.

  1. Persevere!

There is no way you would be able to summit Mount Everest unless you are prepared to persevere, hang in there, keep going. Especially when the going gets rough and tough! But the rewards are priceless!

  1. Spread the Love

There is too much animosity in the world. We are all too angry about too much, but do not really know what we are angry with, or at, or about. Anger is a useless emotion. Get rid of your anger it will not help you in the long run. Love is contagious. Love those around you and let them know it. This will come back to you in countless, and often surprising ways.

  1. Live and Work IN the World

The world is truly a village; a village of increasing complexity which simultaneously becomes more accessible and more opaque; bigger and smaller; faster and slower; closer and further. Without education it must feel like a world of chaos. Even with education it is often extremely difficult to understand. And yet it is our world. It is critical that we are part of it; just as it is part of us. We cannot escape from this globalised world. Avoid looking only at the needs and wants of our village, or our country. Be a world citizen, but live and work locally.

  1. Make sure you Stand for Something

Too many of us concentrate on being busy; almost as though busyness on its own will bring rewards.  But busyness on its own will inevitably lead to disaster. At the end of one’s life no-one will ever ask what we were busy at; instead they will talk about what we represented; what we stood for. These are the things that make for positive change in society. Think of global icons – Mandela, Mother Theresa, Mahatma Gandhi, Desmond Tutu. All of these individuals are known way beyond their singular area of activity or interest because of what they stood for, not what they were busy doing.

So now for 2018:

Politics: For South Africans 2018 will, to all intents and purposes, be a precursor to 2019 when our next National Elections take place. This will mean our year ahead will be filled even more than usually with politics, politicians and politicking. It will be tempting to get sucked into this maelstrom. But rather make your presence felt at local level where it really counts. People protest locally about local issues. There has been very little protest nationally about national issues although Zuma has helped to change this somewhat.

Economics: Economics is the twin sister of politics: Especially for a little country like South Africa which is so dependent on the goodwill of the world. This means that we must make our democracy work for all at all levels. Especially locally! We desperately need radical job creation! Be entrepreneurial. Support local entrepreneurs. Buy South African!

Education: Much of our education is shambolic. If you are reading this you are probably amongst the educated elite. Education is an easy area in which to make a meaningful contribution. Teach kids to read. Volunteer at one of the local schools. Mentor teachers, principals. Provide financial support to the kids of your employees. The matriculating class of 2017 represented only 37% of those that started school 12 years earlier. Education is our biggest crisis!

Technology: We are in the throes of the Fourth Industrial Revolution. New technology will be in our faces at every turn. Jobs will be lost, but many new jobs will be created. Embrace the change. It is all designed to make living and working easier and to make our connected world even more connected.

Society: Our fractured, tormented past haunts us. We live in divided dormitories. But recent research shows that South Africans are generally not racist and all want to be part of a really new and undivided South Africa. If we wish to build a united South Africa at peace with itself we have to reach out to those who we see as being different, maybe even strangers. Indeed many of us see our own countrymen and women as foreigners. Only we can change this. Not someone else. Not the politicians (actually for many of them it is not even in their interests to do so). Not the government. Us, we and them, are the only ones who have the capacity to make the change happen and we will be the biggest beneficiaries.

In summary 2018 is a year of change, of opportunity, of some uncertainty on the economic and political front, but it mostly a year in which the citizenry can really make our presence felt. It is really up to us to create the kind of country we want. This is far too important a task to leave to the politicians!